Returns & Exchanges

At Midlothian Music USA, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most items. If your gear isn't the perfect fit, our team is dedicated to making the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Carefully repack the item in its original shipping carton with all original packaging, manuals, and accessories included to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or your own insured shipping method to the package and drop it off at the designated carrier location.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned item for condition and completeness, we will process your refund or exchange within 3-5 business days.